New AI tools could help customer service reps get to your complaints faster

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If you’re a customer service rep sick of dealing with an endless inbox of complaints to sift through, you might finally have some relief on deck. The complaints will still likely be endless, but Salesforce is rolling out some new AI tools for its third-party developers to help make its customer relationship management (CRM) platform even smarter and identify PR fires to put out before they have the chance to start.  

The new tools, which harness Salesforce’s in-house AI, Einstein, will give developers the ability to add features like natural language processing and image recognition to their apps for the CRM service. There are three new services available: Einstein Sentiment, Einstein Intent, and Einstein Object Detection.  Read more…

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Just being able to see our smartphones might be draining our brain power

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Let’s face it — some of us are living deep in the trenches of smartphone addiction. Whether it’s by constantly checking social media networks, reading push alerts, or responding to texts, we spend more time than ever on our phone.

So it shouldn’t come as a huge surprise that, according to a new study from McCombs School of Business at the University of Texas at Austin, our brain power is significantly reduced when we are near our smartphones.

The study is titled “Brain Drain: The Mere Presence of One’s Own Smartphone Reduces Available Cognitive Capacity” and the study suggests that — as the title states — our proximity to our smartphone reduces our brain power.  Read more…

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You can now make your own Snapchat filters without leaving the app

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Snapchat is making it even easier to make your own custom geofilter. 

The app just added its geofilter creation tools to its main app so you can design and buy a filter without ever closing the app. Previously, you could only make filters on Snapchat’s website.

Beginning Wednesday, you can create the “on-demand geofilters” from within Snapchat’s settings. There, you can find pre-made templates for events like weddings, birthdays, graduations, and baby showers, as well as seasonal events like the Fourth of July or “Summer Vibes.” Read more…

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iPhone 2020: What the iPhone of the future will look like

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If we asked you to close your eyes and describe an iPhone, the image in your head would be pretty clear.

It would probably look something like this: It’s a rectangle with rounded corners, with another rectangle — the display — on the front, a circular home button below the screen, a few more buttons on the left and right sides and maybe the top, and a charging port on the bottom.

There have so far been 15 different iPhone models, and they all fit that description. Some people might look at the iPhone’s relatively static design over the years and think Apple has stopped innovating. But if you take even the most cursory look at the power, features, and components of the original 2G iPhone and compare them to today’s iPhone 7, it’s hard to take that point of view seriously. Like all of Apple’s products, each new iPhone evolves on the progress of its predecessors. Read more…

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North Korea's new smartphone looks suspiciously familiar

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It’s not just you — this phone looks really familiar to us, too.

North Korean company Mangyongdae Information Technology Corporation just dropped the Jindallae 3, and it looks a whole lot like an iPhone. 

This changes everything. Again.

This changes everything. Again.

Image: DPRK Today

The phone, named after a Korean rhododendron, would be “entirely domestically produced” in the reclusive dictatorship, according to state-run DPRK Today

DPRK Today said that the phone was designed and assembled domestically, from its appearance and structure, to its circuit design and apps. Read more…

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Artist ironically uses AI to make portraits of people with jobs likely displaced by AI

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The Most Famous Artist is all about reverse-engineering art to find what works on social media. In his latest project, he’s using artificial intelligence to create like-able and sell-able work that also comments on AI’s potential to kill jobs and industries.

Earlier this month the artist, known as Matty Mo, painted three soon-to-be demolished houses in Los Angeles bright pink. They became a hit for photoshoots and selfies, or in Mo’s parlance, an “Instagram honeypot.” He’s moved onto his next project looking into AI and tech. The show kicked off Tuesday with a one-day gallery pop-up in downtown San Francisco. Read more…

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